Multi-Level Platform Integration

Multi-Level Platform Integration - EV Charging

Our client was facing challenges in the real time monitoring and connectivity of their EV fleet charging operation. The existing system had multiple limitations such as non-availability of real-time status and locations of nearest charging point to customers, higher cost of maintenance of charging units, no integration of enterprise applications such a Payment gateway, ERP, and CRM. These challenges were resulting in very poor customer experience leading to unhappy customers.

Solution Description

Connected charging station with the back-office using an Open Standard Protocol – OCPP 1.6
Leveraging location data of the vehicle and the real-time charging station availability status, generated alerts via a mobile application
A web portal is created that allowed multi level access – both internal as well external.
Integration of payment solutions streamlined the billing operations

Outcome and Benefits Delivered

Delivered operational efficiency improvements
Remote maintenance (minor software error ratification and firmware upgrades) significantly enhancing service availability
Enabled central management of the entire operations with real-time monitoring, reduced cost of operations, and enabling of prioritized charging
The self-service capability was enhanced through the service portal, improving customer experience and satisfaction.

The Business Context and Challenges of the Customer

Availability of transparent information about locations and tariffs of charge points to the respective customers
Technician to visit the site even for small software/technical glitches and firmware updates
Challenges to integrating with existing CRM and ERP systems
A complete multi-level web portal that can provide a seamless experience to fleet owners to auto manage the Cost of charging and related payment module integrations

The System Description

Cloud Application

Cloud services were built using Microservices architecture which provides the isolation between different services
Integrated the charging station to the back-office using with Open Standard Protocol – OCPP 1.6
JSON over MQTT is used to collect the real time information of the fleets
The data lake helped the Customers with the flexibility of accessing the information without much hustle

Web Portal

The multi level web portal provided seamless experience to fleet owners for the real time monitoring
The middleware provided API’s to provide integration to external requirements
The insights from the platform provider charging point owners to remotely manage the minor technical glitches and firmware updation

Payment Gateway Integration

A secure payment gateway integration for the multi directional transactions
The integration of the charging station to the cloud helped to provide the cost of charging and thus enabling reimbursement of billing to fleet owners