Implementation and maintenance of Microsoft Teams chatbot platform for Customer Service Desk - Development of an integrated service enabling clients to easily get access to relevant FAQ with the possibility to further escalate to a live agent.
The bot framework is used to develop the chatbot. Once the development is done, we provide the chatbot to the end users using Azure Bot Service. We can add intelligence to the bot by adding features such as translate to different languages, recognize an image, search on the web, etc. by using cognitive services provided by Microsoft.